frequently asked questions

GENERAL

When was P.F. Chang’s founded?

P.F. Chang’s opened its doors in 1993 at the Scottsdale Fashion Square in Scottsdale, AZ.

What does P.F. Chang’s stand for?

P.F. Chang’s was conceived and developed by Paul Fleming (P.F.) and Philip Chiang (Chang) so both names were incorporated into the name of the concept.

Does P.F. Changs’s accept reservations?

We gladly accept reservations for any party size. Why wait, make your reservation now online or call 1-480-888-3100

When are you opening a P.F. Changs’s in my hometown?

Have a location suggestion? Click here and submit a location review request to our Real Estate team.

FOOD

Will you give me my recipe for my favorite dish?

We hold on tightly to our signature recipes however we highly recommend Barbara Tropp’s cookbooks. She was an expert in Asian cuisine and a consultant with P.F. Chang’s throughout our menu development.

Does P.F. Changs’s have menu items for those with Celiac's Disease or an intolerance to gluten?

Yes. The menu is located on our website in the 'Menu' section. Our Gluten Free Menus are available in our restaurants as well. Simply ask your server upon arrival and we’ll try to accommodate any special requests.

Does P.F. Changs’s provide nutritional information for your menu items?

Yes. All of our current nutritional information for our menu items is available on our website under 'Menu'. Near the bottom, click on the 'View Our Nutritional Information' button. However, if you are on a special diet program, please speak with one of our managers or Chefs during your visit and we will do our best to make menu recommendations and accommodate your needs.

CORPORATE INFORMATION

Are franchises available?

P.F. Chang’s China Bistro, Inc. is selectively pursuing licensing agreements with international partners for its P.F. Chang’s China Bistro concept. Click here for more information P.F. Chang’s China Bistro, Inc. does not franchise domestically in the U.S.

How do I make a request for a charitable donation?

P.F. Chang’s proudly supports charitable organizations in our restaurants’ local communities. Please feel free to contact the Operating Partner or any manager at your local P.F. Chang’s to inquire about charitable giving availability.

Where do I send information on Marketing and Advertising opportunities?

If you wish to send us your information, please direct it to our Restaurant Support Office at the address below:
7676 E. Pinnacle Peak Rd.
Scottsdale, AZ 85255

BECOMING A MEMBER

How do I become a P.F. Chang’s Rewards member?

Please visit www.pfchangs.com/rewards and fill out an enrollment form to become a P.F. Chang’s Rewards Member. Membership is subject to the Terms and Conditions found by clicking here.

What do I get for being a member?

You will automatically receive 1,000 points just by becoming a new P.F. Chang’s Rewards member. After that, earn 10 points per dollar spent on all food and non-alcoholic beverage purchases at participating locations.

Receive a Free Entrée Reward for every 2,000 points earned.

You'll also receive a complimentary appetizer or dessert of your choice to enjoy any time during your birthday month.

In addition, you will get an opportunity to order new menu items before anyone else, receive advance notice of special announcements and receive exclusive offers only available for P.F. Chang’s Rewards members.

What information do I need to provide to become a P.F. Chang’s Rewards member?

· First and Last Name
· Email Address
· Phone Number
· ZIP Code
· Birthday Month

When do I receive my 1,000 points for joining?

As a new member, the 1,000-point enrollment bonus will directly post to your account after signing up for P.F. Chang’s Rewards.

Who can join the reward program?

P.F. Chang’s Rewards is open to all P.F. Chang’s guests, over the age of 18.

Do I need to be signed up for the email list in order to participate in the P.F. Chang’s Rewards Program?

While it is not required to sign up for our email list in order to join P.F. Chang’s Rewards, we recommend you opt in to receive our emails, as any communication regarding P.F. Chang’s Rewards exclusive offers, surprises and birthday rewards are sent via email. After signing up, you can unsubscribe from promotional P.F. Chang’s emails at any time.

POINTS

How do I earn points?

You must tell your server that you are a P.F. Chang’s Rewards member and provide your account information to earn 10 points per dollar spent on qualifying purchases at participating P.F. Chang’s. You can earn points by dining in or picking up takeout orders. It's that easy.

What information do I have to provide to earn points?

Provide your phone number, email or rewards ID to identify yourself as a P.F. Chang’s Rewards member. Your Rewards ID Number is required to identify your member account in certain locations (in particular, in California due to privacy restrictions) and can be found by logging into your P.F. Chang’s Rewards member account (www.pfchangs.com/rewards) or in your emails from P.F. Chang’s.

When do I have to identify myself as a P.F. Chang’s Rewards Member to earn points?

Notify your server that you are P.F. Chang’s Rewards member with your member account at any time before payment during your visit to apply points for qualifying purchases.

How many points do I get per meal?

For every dollar spent on eligible purchases at participating P.F. Chang’s, you'll earn 10 points. For example, if you spend $40 on qualifying purchases, you'll get 400 points toward your next Free Entrée Reward. Generally, the amounts are rounded-up—see terms for details. Points can be earned on all food and non-alcoholic beverage items.

How many points do I need to earn a Free Entrée Reward?

Every time you earn 2,000 points, they will be automatically converted to a Free Entrée Reward which will be posted to your account and eligible on your next qualifying purchase. Free Entrée Rewards must be redeemed within 60 days from date of issuance.

Your point balance, earned rewards, and all of your account info, can be found at www.pfchangs.com/rewards.

When do I get my points?

Your points should appear in your account within one day of your purchase. And remember, once you have earned 2,000 points, you will receive an email alerting you of your Free Entrée Reward. At any time, you can log into your account to view your point balance and earned rewards.

Please note that when you reach 2,000 points, your points convert to a reward and only the remaining points after the 2,000 will display in your account.

How do I check my point balance?

Your point balance will be printed on a receipt each time you tell your server that you are a P.F. Chang’s Rewards member and provide your account information.

Your point balance, and all of your account information can be found at www.pfchangs.com/rewards.

What do I earn points on?

Points can be earned on all food and non-alcoholic beverage items.
Points cannot be earned on the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges and tips.
Bonus cards are not eligible for earning P.F. Chang’s Rewards points.

Can I earn points on takeout orders?

Yes. When you pick up your order, identify yourself as a P.F. Chang’s Rewards member by providing your account information.

Can I earn points through an online order?

Yes. Log in using your rewards account when placing your online order. If you forget to log in using your rewards account, identify yourself as a P.F. Chang’s Rewards member by providing your account information when you pick up your order.

Do I earn points on orders placed through third party ordering services such as DoorDash®?

Unfortunately, no.

When do points expire?

Points expire after 365 days of membership inactivity. In case of membership termination, any earned available points will be forfeited.

REDEEMING REWARDS

How do I redeem my Free Entrée rewards?

Once you have earned a reward, identify yourself as a P.F. Chang’s rewards member by providing your account information and let your server know you want to use your reward. The Free Entrée Reward will be applied to the highest-priced entrée on your next visit. Charges for modifications not included.

Please note that rewards cannot be earned and redeemed on the same visit.

How do I redeem my birthday reward?

Your Birthday Reward is automatically loaded to your account on the first day of your birthday month. To redeem, identify yourself as a P.F. Chang’s rewards member by providing your account information and inform your server that you would like to redeem your available Birthday Reward. The Birthday Reward applies to the highest priced applicable, Street Fare, Dim Sum or dessert on your check. Charges for modifications not included.

Can I use more than one reward at a time?

No, only one reward or promotional offer can be used per purchase. Rewards are exclusively for P.F. Chang’s rewards members; other promotional offers are available to all guests.

Which items are eligible for a Free Entrée Reward?

A Free Entrée Reward can be used for any of the following eligible menu items:

· Salads
· Main Entrées
· Noodles & Rice
· Gluten Free Entrées
· Seasonal Entrées
· Lunch Bowls

Free Entrée Rewards are not eligible with P.F. Chang’s For Two. Charges for modifications not included.

Can I redeem rewards on takeout orders?

Yes. When you pick up your order, identify yourself as a P.F. Chang’s Rewards member by providing your account information to redeem a Free Entrée Reward, if available.

Can I redeem rewards through an online order?

Yes. Your Free Entrée Reward will not be redeemed until you provide your member information at the store. When you pick up your order, identify yourself as a P.F. Chang’s Rewards member and give your phone number to your server.* You will then be able to earn points or redeem a Free Entrée Reward, if available.
*Rewards ID Number is required in certain locations.

When do rewards expire?

A reward will be automatically issued each time you earn 2,000 points and will expire 60 days after it's issued. Rewards are available to redeem on your next visit. To make sure you don’t miss out, we’ll notify you of your earned reward via email and send an email reminder as well.

In case of membership termination, any earned available points and any available rewards will be forfeited.

Can my rewards be used at Pei Wei?

No, P.F. Chang’s Rewards can't be used at Pei Wei.

What happened to Warrior Rewards?

P.F. Chang’s Rewards has replaced Warrior Rewards. Previous Warrior Rewards members who have not yet enrolled must contact our Guest Relations to activate a new P.F. Chang’s Rewards account or sign up online at www.pfchangs.com/rewards.

Previous Warrior Rewards members with active points on their account (points earned from visits within the last 365 days) have been converted to the new P.F. Chang’s Rewards program and all active points have been transferred. We will be emailing you additional information including your new account number to the email associated with your account. If you have any questions, please contact Guest Relations.

If you were a previous Warrior Rewards member who has not had any activity on your account in the last 365 days OR if you do not have an email address on file for your account, your Warrior Rewards account has been deactivated. Please contact Guest Relations or visit www.pfchangs.com/rewards to create a P.F. Chang’s Rewards account.

To create a new P.F. Chang’s Rewards account please visit www.pfchangs.com/rewards.

Does my Warrior Rewards card still work?

Warrior Rewards have been replaced with P.F. Chang’s Rewards. If you have not received an email with your new information and instructions, please contact Guest Relations.

GENERAL

Do I have to notify my server that I am a Rewards member?

Yes. Please inform your server and provide your account information to earn points or redeem any earned Rewards or Promotional Offers available. Your Rewards ID Number is required to identify your Rewards account in certain locations (in particular, in California due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Rewards account (www.pfchangs.com/rewards) or in your emails from P.F. Chang’s. Your Rewards ID Number is not available as a way to identify your Rewards account in many locations. In these locations you must provide the phone number or email associated with your account.

When should I identify myself as a Rewards Member?

Notify your server that you are Rewards member and provide your account information at any time before payment during your visit to apply points for eligible purchases.

Do I have to give you my phone number?

In most locations either the phone number or email address associated with your account is how you can identify yourself as a Rewards member. Certain locations require that you provide your Rewards ID Number. You must identify your account information in order to earn points and redeem rewards. Your Rewards ID Number is available at www.pfchangs.com/rewards

What do I do if I forget to tell my server I'm a member?

If you have not told your server prior to payment you can still retroactively earn points associated with your qualifying purchase for a period of 30 days. Login to your Rewards account and scroll to the Earn Points for a Past Visit section where you can enter the 23 digit code you should have received with your receipt to earn points on qualifying purchases. You can also call Guest Services to help assist you with a retro-credit if you did not receive the 23 digit code.
Retro-credit for points will only be issued for qualifying purchases made within the previous 30 days.

How do I find my account information?

Your phone number, email and account number can be found on your rewards dashboard at www.pfchangs.com/rewards

What does it cost to join?

It's completely free to become a P.F. Chang’s Rewards member (and there are no hidden fees later, either).

What are the Rewards program Terms and Conditions?

They can be found by clicking here.