Frequently Asked Questions

The P.F. Chang’s Rewards® loyalty reward program allows participating members to earn points and redeem points for rewards.  The P.F. Chang’s Rewards® program consists of both a free tier – P.F. Chang’s Gold Rewards™ – and a paid membership tier – P.F. Chang’s Platinum Rewards™

All participants in the P.F. Chang’s Rewards® program initially enroll as P.F. Chang’s Gold Rewards™ program members.  P.F. Chang’s Gold Rewards™ Program Members desiring the enhanced benefits of our paid membership tier may upgrade to P.F. Chang’s Platinum Rewards™ at any time.  More information on P.F. Chang’s Platinum Rewards™ is available on our main Rewards page, visit P.F. Chang’s Rewards® for more information.

You can download the P.F. Chang’s mobile app or visit P.F. Chang’s Rewards® to fill out an enrollment form to become a P.F. Chang’s Gold Rewards™ Program Member. Membership is subject to the Program Terms and Conditions found by visiting P.F. Chang’s Rewards® Terms and Conditions.

You will automatically receive 1,000 points just by becoming a new P.F. Chang’s Gold Rewards™ Program Member. After that, you will earn 10 points per dollar spent on all qualifying food and non-alcoholic beverage purchases at participating P.F. Chang’s locations.

You will receive a Reward worth $15, redeemable for eligible food and beverage purchases at participating P.F. Chang’s locations, for every 2,000 points earned.

Upon completion of your full Member profile, including your birthday month, you will also receive a Birthday Reward—a complimentary dessert or appetizer of your choice to enjoy any time during your birthday month.

• First and Last Name
• Email Address
• Account Password
• Acceptance of Program Terms and Conditions

• ZIP Code
• Phone Number
• Birthday Month

As a new P.F. Chang's Gold Rewards™ Program Member, the 1,000-point enrollment bonus will post directly to your account within 48 hours after signing up.

The P.F. Chang's Gold Rewards™ Program is open to all P.F. Chang's guests aged 18 and over who legally reside in the United States. Restaurant and corporate employees of P.F. Chang's China Bistro, Inc. and its franchisees are not eligible to enroll in the Program. 

While it is not required to sign up for our email list in order to join P.F. Chang's Gold Rewards™ Program, we recommend you opt in to receive our emails, as any communication regarding P.F. Chang's Gold Rewards™ Program exclusive offers, surprises, and birthday rewards (if eligible) are sent via email. After signing up, you can unsubscribe from promotional P.F. Chang's emails at any time.

You must tell your server that you are a P.F. Chang's Gold Rewards™ Program Member and provide your account information to earn 10 points per dollar spent on qualifying purchases at participating P.F. Chang's locations.

You can earn points by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang's locations. It is that easy.  

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang's Gold Rewards™ Program points.

Provide your email address, phone number, or P.F. Chang’s Gold Rewards™ Program Member Number to identify yourself as a P.F. Chang’s Gold Rewards™ Program Member.  Your Member Number is required to identify your member account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Gold Rewards™ Program Member account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards®, or in your emails from P.F. Chang’s.

Notify your server that you are a P.F. Chang’s Gold Rewards™ Program Member with your Member Number at any time before payment during your visit to earn points for qualifying purchases. 

For orders placed online, login using your P.F. Chang’s Gold Rewards™ Program account before placing your online order for takeout or delivery.

For every dollar spent on eligible food and non-alcoholic beverage purchases at participating P.F. Chang’s locations, you will earn 10 points. For example, if you spend $40 on qualifying purchases (after application of all discounts and promotions, if any), you will get 400 points toward your next $15 Reward. Generally, the amounts are rounded-up—visit P.F. Chang’s Rewards® Terms and Conditions for details. Points can be earned on all food and non-alcoholic beverage items after application of all discounts and promotions.  Points are not earned on the purchase of gift cards or alcohol, or on delivery fees, surcharges, comps, tips, taxes, or the value of redeemed Rewards.

Every time you earn 2,000 points, they will be automatically converted to a $15 Reward, which will be posted to your account and eligible for use toward your next qualifying purchase. Rewards must be redeemed within sixty (60) days from date of issuance.

Your points balance, earned Rewards, and all your account information can be found by logging into your P.F. Chang’s Gold Rewards™ Program Member account P.F. Chang’s Rewards® sign-in.

Your points should appear in your account within 48 hours of your qualifying purchase. And remember, once you have earned 2,000 points, you will receive an email alerting you of your $15 Reward. At any time, you can login to your account to view your point balance and earned Rewards.

Please note that when you reach 2,000 points, your points convert to a $15 Reward and only the remaining points after the 2,000 will display in your account.

Your points balance will be printed on a receipt each time you tell your server that you are a P.F. Chang’s Gold Rewards™ Program Member and provide your account information. 

Your point balance, earned Rewards, and all your account information can be found by logging into your P.F. Chang’s Gold Rewards™ Program Member account in the P.F. Chang’s mobile app or P.F. Chang’s Rewards® sign-in.

Points can be earned on all food and non-alcoholic beverage items and are calculated after application of all discounts and promotions. 

Points cannot be earned on the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, and tips.  

Items purchased with bonus reward cards or other promotions are not eligible for earning P.F. Chang’s Gold Rewards™ Program points.

Yes. When you place or pick up your order, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your Member account information. 

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Gold Rewards™ Program points.

Yes!  Login using your P.F. Chang’s Gold Rewards™ Program account when placing your online order for takeout or delivery.  If you are using the P.F. Chang’s mobile app to order, sign into your account through the app before placing your order.

If you forget to login using your P.F. Chang’s Gold Rewards™ Program account when placing a takeout order online or through the mobile app, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your account information to the server when you pick up your order. There are also instructions to login to apply points on the receipt or you can contact guest relations directly by visiting Contact Us.

Unfortunately, no.  Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Gold Rewards™ Program points

Points expire after 365 days of account inactivity. In case of membership termination, any earned available points will be forfeited.

Once you have earned a $15 Reward, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your account information and let your server know you want to use your Reward. The Reward will be applied to eligible menu items on your order.  The entire $15 Reward must be used in a single transaction.  No credits or refunds will be given for orders in which the qualifying purchase totals less than $15.  

Please note that Rewards cannot be earned and redeemed on the same visit. 

Rewards may not be used toward the purchase of gift cards, retail merchandise, alcohol, service or delivery fees.

If you have completed the necessary information (i.e., birthday month) in your Member account profile, your Birthday Reward is automatically loaded to your account on the first day of your birthday month. To redeem, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your account information and inform your server that you would like to redeem your available Birthday Reward. The Birthday Reward applies to the highest priced dessert or appetizer item on your guest check. Charges for modifications not included.  Birthday Rewards expire on the last day of your birthday month.

No, only one Reward can be used per purchase. Rewards are exclusively for P.F. Chang’s Rewards® Program Members. 

Only one Reward may be redeemed per order.  If you have multiple Rewards (e.g., $15 Reward(s) and/or Birthday Reward) available when placing your order, please advise the server which Reward you wish to redeem.  If you do not specify which Reward you wish to redeem, the eligible Reward with the earliest expiration date will be redeemed.

Yes! When you pick up your order, before payment, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your account information to redeem a $15 Reward or Birthday Reward, if available.

Yes. Login using your P.F. Chang’s Gold Rewards™ Program account when placing a takeout or delivery order online or through the mobile app and your $15 Reward or Birthday Reward, if available, will be visible in your wallet. 

If you forget to login using your P.F. Chang’s Gold Rewards™ Program account when placing a takeout order online or through the mobile app, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your account information when you pick up your order. The server will redeem your $15 Reward or Birthday Reward, if available. Only one Reward may be redeemed per order.  If you have multiple Rewards available when placing your order, please advise the server which Reward you wish to redeem.  If you do not specify which Reward you wish to redeem, the eligible Reward with the earliest expiration date will be redeemed.

Unfortunately, if you forget to login using your P.F. Chang’s Gold Rewards™ Program account when placing a delivery order online or through the mobile app, we will not be able to redeem your Reward on that order.

Unfortunately, no.  Rewards cannot be redeemed on orders placed through third party ordering and delivery services, such as DoorDash®.

A $15 Reward will be automatically issued each time you earn 2,000 points and will expire sixty (60) days after it is issued. 

Birthday Rewards expire on the last day of your birthday month.  

All issued Rewards are available to redeem on your next visit. To make sure you do not miss out, we will notify you of your earned Reward via email and send an email reminder, as well. 

In case of membership termination, any earned available points and any available Rewards will be forfeited.

No, P.F. Chang’s Rewards® Program Member benefits cannot be used at Pei Wei.

The P.F. Chang’s Rewards® loyalty reward program has not gone anywhere; it simply has evolved!  Instead of a single-tiered program, the P.F. Chang’s Rewards® program now consists of both a free tier – P.F. Chang’s Gold Rewards™ – and a paid membership tier – P.F. Chang’s Platinum Rewards™. Previous P.F. Chang’s Rewards® members with active accounts are automatically enrolled as P.F. Chang’s Gold Rewards™ Program Members.

Previous P.F. Chang’s Rewards® members with active points in their account (points earned from visits within the last 365 days) have been converted to the new P.F. Chang’s Gold Rewards™ Program and all active points have been transferred. If you have any questions, please contact Guest Relations.

If you were a previous P.F. Chang’s Rewards® member who has not had any activity on your account in the last 365 days OR if you do not have an email address on file for your account, your P.F. Chang’s Rewards® account may be deemed inactive. Once your account becomes inactive, your points and rewards will be forfeited, Please contact Guest Relations using our Contact Us form or visit P.F. Chang’s Rewards® to create a P.F. Chang’s Gold Rewards™ Program account.

To create a new P.F. Chang’s Gold Rewards™ Program account, please visit P.F. Chang’s Rewards®.

Yes. Please inform your server and provide your account information to earn points or redeem any earned $15 Rewards, Birthday Rewards, or other P.F. Chang’s Gold Rewards™ Program Member exclusive promotional offers available.

Your Member Number is required to identify your P.F. Chang’s Gold Rewards™ Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Gold Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

Your Member Number is not available as a way to identify your P.F. Chang’s Gold Rewards™ Program account in many locations. In these locations, you must provide the email address or phone number associated with your account.

Notify your server that you are P.F. Chang’s Gold Rewards™ Program Member and provide your account information at any time before payment during your visit to earn points for eligible purchases.

In most locations, the email address associated with your account is how you can identify yourself as a P.F. Chang’s Gold Rewards™ Program Member. Certain locations require that you provide your Member Number. You must identify your account information in order to earn points and redeem Rewards. Your Member Number is available by logging into your P.F. Chang’s Gold Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

If you have not told your server prior to payment, you can still retroactively earn points associated with your qualifying purchase within thirty (30) days. Your receipt will provide the information you need to apply to earn those points. Login to your P.F. Chang’s Gold Rewards™ Program account and scroll to the “Retro Credit” section, where you can enter your receipt details to earn points on qualifying past purchases. You can also email Guest Services (guestservices@pfcb.com) to help assist you with a retro-credit.  You can also contact guest services using our Contact Us form.

Retro-credit for points will only be issued for qualifying purchases made within the previous 30 days.

Once you login to your P.F. Chang’s Gold Rewards™ Program account, your email address and Member Number can be found on your P.F. Chang’s Gold Rewards™ Program account dashboard in the P.F. Chang’s mobile app or P.F. Chang’s Rewards®.

It is completely free to become a P.F. Chang’s Gold Rewards™ Program Member (and there are no hidden fees later, either).

They can be found by visiting P.F. Chang’s Rewards® Terms and Conditions.

The P.F. Chang’s Rewards® loyalty reward program allows participating members to earn points and redeem points for rewards.  The P.F. Chang’s Rewards® program consists of both a free tier – P.F. Chang’s Gold Rewards™ – and a paid membership tier – P.F. Chang’s Platinum Rewards™.

P.F. Chang’s Platinum Rewards™ Program Members enjoy all the benefits of P.F. Chang’s Gold Rewards (see Gold Rewards FAQs), plus upgraded earning opportunities and VIP-level service. 

No.  Please download the P.F. Chang’s mobile app or visit P.F. Chang’s Rewards® to fill out an enrollment form to become a P.F. Chang’s Platinum Rewards™ Program Member. Membership is subject to the Program Terms and Conditions found by visiting P.F. Chang’s Rewards® Terms and Conditions.

Please note that even if you cancel your P.F. Chang’s Platinum Rewards™ Membership, you will remain enrolled in the P.F. Chang’s Gold Rewards™ Program and will retain all accrued points in accordance with the P.F. Chang’s Gold Rewards™ Program terms and conditions.

You can upgrade to the P.F. Chang’s Platinum Rewards™ paid membership tier through the P.F. Chang’s mobile app or P.F. Chang’s Rewards®.  Please note that a valid credit card is required to upgrade to P.F. Chang’s Platinum Rewards™ and membership is subject to the P.F. Chang’s Gold Rewards™ Program Terms and Conditions found on the P.F. Chang’s Rewards® Terms and Conditions.

P.F. Chang’s Platinum Rewards™ paid membership tier members enjoy all of the benefits of the P.F. Chang’s Gold Rewards™ membership tier, as well as the following enhanced Program benefits:

• Enhanced Points Earning. You will earn 20 points per dollar spent on all qualifying food and non-alcoholic beverage purchases at participating P.F. Chang’s locations.  That is 2x the number of points earned by P.F. Chang’s Gold Rewards™ Program Members, so you will earn Rewards faster!
• Free Delivery*. You will receive free delivery, which includes free service fees on all orders placed directly with, and fulfilled by, P.F. Chang’s or its designee.  
• Priority Reservations. Platinum members will be able to access and receive assistance from the Platinum Concierge team if assistance is needed in securing a reservation. Login to your Platinum Account to contact VIP Concierge Support.
• Priority Waitlist Seating. Platinum members who visit a participating P.F. Chang’s location, inform the host staff of their Platinum membership and are verified as P.F. Chang’s Platinum Rewards™ Members will be automatically moved ahead of non-Platinum Member patrons on the waitlist, but no higher than third place in line. The waitlist priority benefit will not place P.F. Chang’s Platinum Rewards™ Members ahead of the first two parties already on the waitlist, other P.F. Chang’s Platinum Rewards™ Members, or parties who have been notified that their table is ready.
• VIP Concierge Support. You will receive special occasion recognition when dining in-restaurant at participating P.F. Chang’s locations with a custom table setting available only to P.F. Chang’s Platinum Rewards™ Members. Plus, you will receive access to a Members-only VIP Concierge Support service that will endeavor to reply to all e-mails and calls within 30 minutes (during business hours, excluding all holidays).  Login to your Platinum Rewards Account to retrieve the VIP Concierge Support phone number and email address.

*Delivery radius may vary by location. If multiple rewards are used then the subtotal of the check must exceed the total amount of the multiple rewards.

The monthly P.F. Chang’s Platinum Rewards™ membership fee is $6.99, excluding applicable tax.

Because the P.F. Chang’s Platinum Rewards™ program is a subscription membership program with a monthly recurring fee, we require a stored credit card for billing purposes.  Your monthly membership fee will be automatically charged to the credit card in your account.

Your P.F. Chang’s Platinum Rewards™ membership will automatically renew each month.  The monthly fee will be charged to the credit card saved in your account.

Your billing cycle is determined by the date you upgrade to the P.F. Chang’s Platinum Rewards™ membership and sign up for the subscription. The billing cycle is every 30 days from the date you enroll.

When signed into your account through the P.F. Chang’s mobile app or P.F. Chang’s Rewards®, go to “Manage Account Details” to cancel your P.F. Chang’s Platinum Rewards™ membership subscription.  Please note that even if you cancel your paid P.F. Chang’s Platinum Rewards™ membership, you will remain enrolled in the P.F. Chang’s Gold Rewards™ Program and will retain all accrued points in accordance with the P.F. Chang’s Gold Rewards™ Program terms and conditions. Please contact VIP Concierge Support service via phone or by email with any cancellation issues.

No, we do not offer refunds for unused membership benefits.  You can cancel your subscription by going to “Manage Account Details” when signed into your account through the P.F. Chang’s mobile app or P.F. Chang’s Rewards®.

No.  P.F. Chang’s Platinum Rewards™ membership is an individual subscription linked to your P.F. Chang’s Platinum Rewards™ member account.  Benefits of the program are non-transferable.

Unfortunately, no.  P.F. Chang’s Platinum Rewards™ membership is an individual subscription linked to an individual’s P.F. Chang’s Platinum Rewards™ member account.  Our Privacy Policy does not allow you to access another person’s member account to add a gift membership.

Login using your P.F. Chang’s Platinum Rewards™ Program account when placing your online order or tell your server that you are a P.F. Chang’s Platinum Rewards™ Program Member and provide your account information to earn 20 points per dollar spent on qualifying purchases at participating P.F. Chang’s locations.

You can earn points by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.  

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Provide your email address, phone number, or P.F. Chang’s Platinum Rewards™ Program Member Number to identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member.  Your Member Number is required to identify your member account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Platinum Rewards™ Program Member account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards®, or in your emails from P.F. Chang’s.

Notify your server that you are a P.F. Chang’s Platinum Rewards™ Program Member with your Member Number at any time before payment during your visit to earn points for qualifying purchases.

For every dollar spent on eligible food and non-alcoholic beverage purchases at participating P.F. Chang’s locations, you will earn 20 points. For example, if you spend $40 on qualifying purchases (after application of all discounts and promotions, if any), you will get 600 points toward your next $15 Reward. Generally, the amounts are rounded-up—see P.F. Chang’s Rewards® Terms and Conditions.

Points can be earned on all food and non-alcoholic beverage items after application of all discounts and promotions.  Points are not earned on the purchase of gift cards or alcohol, or on delivery fees, surcharges, comps, tips, taxes, or the value of redeemed Rewards.

You will earn 20 points per dollar spent on all qualifying food and non-alcoholic beverage purchases at participating P.F. Chang’s locations.  That is 2x the number of points earned by P.F. Chang’s Gold Rewards™ Program Members, so you will earn Rewards faster!  You will not, however, earn points at both the P.F. Chang's Gold Rewards™ level and the P.F. Chang’s Platinum Rewards™ level for the same order.

Every time you earn 2,000 points, they will be automatically converted to a $15 Reward, which will be posted to your account and eligible for use toward your next qualifying purchase. Rewards must be redeemed within sixty (60) days from date of issuance. 

Your points balance, earned Rewards, and all of your account information can be found by logging into your P.F. Chang’s Platinum Rewards™ Program Member account via P.F. Chang’s Rewards® sign-in.

Your points should appear in your account within 48 hours of your qualifying purchase. And remember, once you have earned 2,000 points, you will receive an email alerting you of your $15 Reward. At any time, you can login to your account to view your point balance and earned Rewards. 

Please note that when you reach 2,000 points, your points convert to a $15 Reward and only the remaining points after the 2,000 will display in your account.

Your points balance will be printed on a receipt each time you tell your server that you are a P.F. Chang’s Platinum Rewards™ Program Member and provide your account information. 

Your point balance, earned Rewards, and all of your account information can be found by logging into your P.F. Chang’s Platinum Rewards™ Program Member account in the P.F. Chang’s mobile app or P.F. Chang’s Rewards® sign-in.

Points can be earned on all food and non-alcoholic beverage items and are calculated after application of all discounts and promotions.

Points cannot be earned on the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, and tips.

Items purchased with bonus reward cards or other promotions are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Yes. When you place or pick up your order, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your Member account information.

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Yes!  Login using your P.F. Chang’s Platinum Rewards™ Program account when placing your online order for takeout or delivery.  If you are using the P.F. Chang’s mobile app to order, sign into your account through the app before placing your order.

If you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a takeout order online or through the mobile app, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information to the server when you pick up your order.

Unfortunately, if you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a delivery order online or through the mobile app, we will not be able to redeem your Reward on that order.  

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Unfortunately, no.

Points expire after 365 days of account inactivity. In case of membership termination, any earned available points will be forfeited.

Once you have earned a $15 Reward, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information and let your server know you want to use your Reward. The Reward will be applied to eligible menu items on your order.  The entire $15 Reward must be used in a single transaction.  No credits or refunds will be given for orders in which the qualifying purchase totals less than $15.  

Please note that Rewards cannot be earned and redeemed on the same visit.

Rewards may not be used toward the purchase of gift cards, retail merchandise, or alcohol.

If you have completed the necessary information (i.e., birthday month) in your Member account profile, your Birthday Reward is automatically loaded to your account on the first day of your birthday month. To redeem, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information and inform your server that you would like to redeem your available Birthday Reward. The Birthday Reward applies to the highest priced dessert or appetizer item on your guest check. Charges for modifications not included.  Birthday Rewards expire on the last day of your birthday month.

Yes, you may use more than one Reward per purchase for any online orders. Rewards are exclusively for P.F. Chang’s Rewards® Program Members. If multiple Rewards are used then the subtotal of the check must exceed the total amount of the multiple Rewards.

Yes! When you pick up your order, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information to redeem a $15 Reward or Birthday Reward, if available.

Yes. Login using your P.F. Chang’s Platinum Rewards™ Program account when placing a takeout or delivery order online or through the mobile app and your $15 Reward or Birthday Reward, if available, will be visible in your wallet. If multiple Rewards are used then the subtotal of the check must exceed the total amount of the multiple Rewards. 

If you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a takeout order online or through the mobile app, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information when you pick up your order. The server will redeem your $15 Reward or Birthday Reward, if available. Only one Reward may be redeemed per order.  If you have multiple Rewards available when placing your order, please advise the server which Reward you wish to redeem.  If you do not specify which Reward you wish to redeem, the eligible Reward with the earliest expiration date will be redeemed.

Unfortunately, if you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a delivery order online or through the mobile app, we will not be able to redeem your Reward on that order.  

Rewards cannot be redeemed on orders placed through third party ordering and delivery services, such as DoorDash®.

Unfortunately, no.

A $15 Reward will be automatically issued each time you earn 2,000 points and will expire sixty (60) days after it is issued.

Birthday Rewards expire on the last day of your birthday month.  

All issued Rewards are available to redeem on your next visit. To make sure you do not miss out, we will notify you of your earned Reward via email and send an email reminder, as well. 

In case of membership termination, any earned available points and any available Rewards will be forfeited.

Yes. Please inform your server and provide your account information to earn points or redeem any earned $15 Rewards, Birthday Rewards, or other P.F. Chang’s Platinum Rewards™ Program Member exclusive promotional offers available. 

Your Member Number is required to identify your P.F. Chang’s Platinum Rewards™ Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Platinum Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

Your Member Number is not available as a way to identify your P.F. Chang’s Platinum Rewards™ Program account in many locations. In these locations, you must provide the email address associated with your account.

Notify your server that you are P.F. Chang’s Platinum Rewards™ Program Member and provide your account information at any time before payment during your visit to earn points for eligible purchases.

In most locations, the email address or phone number associated with your account is how you can identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member. Certain locations require that you provide your Member Number. You must identify your account information in order to earn points and redeem Rewards. Your Member Number is available by logging into your P.F. Chang’s Platinum Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

If you have not told your server prior to payment, you can still retroactively earn points associated with your qualifying purchase within thirty (30) days. Your receipt will provide the information you need to apply to earn those points. Login to your P.F. Chang’s Platinum Rewards™ Program account and scroll to the “Retro Credit” section, where you can enter your receipt details to earn points on qualifying past purchases. You can also call Guest Services to help assist you with a retro-credit.

Retro-credit for points will only be issued for qualifying purchases made within the previous 30 days.

Once you log in to your P.F. Chang’s Platinum Rewards™ Program account, your email address and Member Number can be found on your P.F. Chang’s Gold Rewards™ Program account dashboard in the P.F. Chang’s mobile app or P.F. Chang’s Rewards® sign-in.

Terms applicable to all P.F. Chang’s Rewards® Program members, regardless of tier, can be found by visiting P.F. Chang’s Rewards® Terms and Conditions.

Login to your P.F. Chang’s Platinum Rewards™ Program account when placing a delivery order online or through the mobile app, and delivery charges will be waived automatically! You will receive free delivery on all orders placed directly with, and fulfilled by, P.F. Chang’s.  No minimum order value is required; however, only orders made directly with P.F. Chang’s, through the P.F. Chang’s mobile app, or PFChangs.com, are eligible for free delivery.

Unfortunately, if you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a delivery order online or through the mobile app, your free delivery benefit will not be applied to that order.

The free delivery benefit is not applicable to third-party ordering and delivery services, such as DoorDash®. P.F. Chang’s is not responsible for delivery fees on orders placed through third-party services.

Unfortunately, no.

You may make reservations through a designated reservations platform accessible by signing in to your P.F. Chang’s Platinum Rewards™ Program account through the mobile app or www.pfchangs.com. If no times and or dates are available online, you may call the VIP Concierge Support phone number or send an email for assistance with reservation requests. Reservations on holidays cannot be guaranteed.

You will receive waitlist priority for in-restaurant dining at participating P.F. Chang’s locations. When you visit a participating P.F. Chang’s location, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information to the host staff and are verified as a P.F. Chang’s Platinum Rewards™ member, you will be automatically moved ahead of non-Platinum Member patrons on the waitlist, but no higher than third place in line. The waitlist priority benefit will not place P.F. Chang’s Platinum Rewards™ Members ahead of the first two parties already on the waitlist, other P.F. Chang’s Platinum Rewards™ Members, or parties who have been notified that their table is ready.

Login to your Platinum Rewards Account to retrieve the VIP Concierge Support phone number and email address.

P.F. Chang’s Platinum Rewards™ Members will receive special occasion recognition when dining in-restaurant at participating P.F. Chang’s locations with a custom table setting available only to P.F. Chang’s Platinum Rewards™ Members. You will receive access to a Members-only VIP Concierge Support service that will endeavor to reply to all e-mails and calls within 30 minutes (during business hours, excluding all holidays).

Your free delivery benefit is available for unlimited redemptions, order and redeem your free delivery reward as often as you would like.  All other benefits may be used as many times as you wish, subject to any specific limitations, which may be changed or updated at any time.  Your free delivery benefit will apply to an otherwise eligible online order for which you are redeeming a Reward.