Frequently Asked Questions

  • EARNING REWARDS

    You must tell your server that you are a P.F. Chang’s Rewards® Program Member and provide your account information when dining in-restaurant, or sign into your P.F. Chang’s Rewards® Program Member account for online orders, to earn 15% Chang’s Ca$h™ Rewards on qualifying food and beverage purchases at participating P.F. Chang’s locations.

    You can earn 15% Chang’s Ca$h™ Rewards by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.

    Orders placed through third party ordering and delivery services such as Uber Eats®, are not eligible for earning Chang’s Ca$h™ Rewards.

  • Redeeming Rewards

    Your 15% Chang’s Ca$h™ Rewards will automatically be added to your account when you make a qualifying purchase. To use your 15% Chang’s Ca$h™ Rewards, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Rewards, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. You can apply your entire available Chang’s Ca$h™ Rewards balance to any single purchase of food and non-alcoholic beverages, up to the total amount of your eligible purchase.

    15% Chang’s Ca$h™ Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

  • CONVERSION OF POINTS TO CHANG’S CA$H™

    All accumulated points in your Member Account from the legacy P.F. Chang’s Rewards® Program will be converted to promotional Chang’s Ca$h™ Rewards in September 2024. The conversion will be based on the number of points you have in your account as of 11:59 pm MST on the day before conversion. See the table below for points-to-Chang’s Ca$h™ conversions: 

    Number of Accumulated Points Promotional
    Chang’s Ca$h™ Value
    Minimum Eligible Purchase for Redemption
    1-664 $5 $30
    665-1334 $10 $50
    1335-1999 $15 $60

    You will have 60 days after the conversion date to use your promotional Chang’s Ca$h™ Rewards. 

  • Becoming a Platinum member

    The P.F. Chang’s Rewards® loyalty reward program allows participating members to earn points and redeem points for rewards.  The P.F. Chang’s Rewards® program consists of both a free tier – P.F. Chang’s Gold Rewards™ – and a paid membership tier – P.F. Chang’s Platinum Rewards™.

    P.F. Chang’s Platinum Rewards™ Program Members enjoy all the benefits of P.F. Chang’s Gold Rewards (see Gold Rewards FAQs), plus upgraded earning opportunities and VIP-level service. 

  • Points

    Login using your P.F. Chang’s Platinum Rewards™ Program account when placing your online order or tell your server that you are a P.F. Chang’s Platinum Rewards™ Program Member and provide your account information to earn 20 points per dollar spent on qualifying purchases at participating P.F. Chang’s locations.

    You can earn points by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.  

    Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

  • Redeeming Rewards

    Once you have earned a $15 Reward, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information and let your server know you want to use your Reward. The Reward will be applied to eligible menu items on your order.  The entire $15 Reward must be used in a single transaction.  No credits or refunds will be given for orders in which the qualifying purchase totals less than $15.  

    Please note that Rewards cannot be earned and redeemed on the same visit.

    Rewards may not be used toward the purchase of gift cards, retail merchandise, or alcohol.

  • General

    Yes. Please inform your server and provide your account information to earn or redeem Chang’s Ca$h TM , Birthday Rewards or any other P.F. Chang’s Rewards™ Program Member exclusive promotional offers available.

    Your Member Number is required to identify your P.F. Chang’s Rewards™ Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

     

  • CONVERSION OF POINTS TO CHANG’S CA$H™

    All accumulated points in your Member Account from the legacy P.F. Chang’s Rewards® Program will be converted to promotional Chang’s Ca$h™ Rewards in September 2024. The conversion will be based on the number of points you have in your account as of 11:59 pm MST on the day before conversion. See the table below for points-to-Chang’s Ca$h™ conversions: 

    Number of Accumulated Points Promotional
    Chang’s Ca$h™ Value
    Minimum Eligible Purchase for Redemption
    1-664 $5 $30
    665-1334 $10 $50
    1335-1999 $15 $60

    You will have 60 days after the conversion date to use your promotional Chang’s Ca$h™ Rewards.