Frequently Asked Questions

  • Points

    You must tell your server that you are a P.F. Chang's Gold Rewards™ Program Member and provide your account information to earn 10 points per dollar spent on qualifying purchases at participating P.F. Chang's locations.

    You can earn points by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang's locations. It is that easy.  

    Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang's Gold Rewards™ Program points.

  • Redeeming Rewards

    Once you have earned a $15 Reward, identify yourself as a P.F. Chang’s Gold Rewards™ Program Member by providing your account information and let your server know you want to use your Reward. The Reward will be applied to eligible menu items on your order.  The entire $15 Reward must be used in a single transaction.  No credits or refunds will be given for orders in which the qualifying purchase totals less than $15.  

    Please note that Rewards cannot be earned and redeemed on the same visit. 

    Rewards may not be used toward the purchase of gift cards, retail merchandise, alcohol, service or delivery fees.

  • General

    Yes. Please inform your server and provide your account information to earn points or redeem any earned $15 Rewards, Birthday Rewards, or other P.F. Chang’s Gold Rewards™ Program Member exclusive promotional offers available.

    Your Member Number is required to identify your P.F. Chang’s Gold Rewards™ Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Gold Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

    Your Member Number is not available as a way to identify your P.F. Chang’s Gold Rewards™ Program account in many locations. In these locations, you must provide the email address or phone number associated with your account.

  • Becoming a Platinum member

    The P.F. Chang’s Rewards® loyalty reward program allows participating members to earn points and redeem points for rewards.  The P.F. Chang’s Rewards® program consists of both a free tier – P.F. Chang’s Gold Rewards™ – and a paid membership tier – P.F. Chang’s Platinum Rewards™.

    P.F. Chang’s Platinum Rewards™ Program Members enjoy all the benefits of P.F. Chang’s Gold Rewards (see Gold Rewards FAQs), plus upgraded earning opportunities and VIP-level service. 

  • Points

    Login using your P.F. Chang’s Platinum Rewards™ Program account when placing your online order or tell your server that you are a P.F. Chang’s Platinum Rewards™ Program Member and provide your account information to earn 15 points per dollar spent on qualifying purchases at participating P.F. Chang’s locations.

    You can earn points by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.  

    Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

  • Redeeming Rewards

    Once you have earned a $15 Reward, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information and let your server know you want to use your Reward. The Reward will be applied to eligible menu items on your order.  The entire $15 Reward must be used in a single transaction.  No credits or refunds will be given for orders in which the qualifying purchase totals less than $15.  

    Please note that Rewards cannot be earned and redeemed on the same visit.

    Rewards may not be used toward the purchase of gift cards, retail merchandise, or alcohol.

  • General

    Yes. Please inform your server and provide your account information to earn points or redeem any earned $15 Rewards, Birthday Rewards, or other P.F. Chang’s Platinum Rewards™ Program Member exclusive promotional offers available. 

    Your Member Number is required to identify your P.F. Chang’s Platinum Rewards™ Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Platinum Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

    Your Member Number is not available as a way to identify your P.F. Chang’s Platinum Rewards™ Program account in many locations. In these locations, you must provide the email address associated with your account.