Frequently Asked Questions

The P.F. Chang’s Rewards® loyalty program allows participating members to earn Chang’s Ca$h™ on eligible purchases and receive other promotional rewards. 

You can download the P.F. Chang’s mobile app or visit P.F. Chang’s Rewards® to fill out an enrollment form to become a P.F. Chang’s Rewards™ Program Member. Membership is subject to the Program Terms and Conditions found by visiting P.F. Chang’s Rewards® Terms and Conditions.

You will earn a 15% Chang’s Ca$h™ Reward on all eligible food and beverage purchases at participating P.F. Chang’s locations, redeemable on a future purchase of food and non-alcoholic beverages (excluding tax, gratuities, alcohol, and gift cards).

Upon completion of your full Member profile, including your birthday month, you will also receive a Birthday Reward – a complimentary dessert or appetizer of your choice to enjoy any time during your birthday month. 

Just your email address! To use your account for online ordering or view your digital wallet and rewards, you will want to SET a password by selecting "Forgot Password" on the sign in page and follow the prompts to create your new password and access your account.

• First & Last Name
• Phone Number
• Birthday Month
• Zip Code
• Account Password

The P.F. Chang’s Rewards® Program is open to all P.F. Chang’s guests aged 18 and over who legally reside in the United States. Restaurant employees of P.F. Chang’s China Bistro, Inc. and its franchisees are not eligible to enroll in the Program.

While it is not required to sign up for our email list in order to join P.F. Chang’s Rewards® Program, we recommend you opt in to receive our emails, as any communication regarding P.F. Chang’s Rewards® Program exclusive offers, surprises, and birthday rewards (if eligible) are sent via email. After signing up, you can unsubscribe from promotional P.F. Chang's emails at any time.

You must tell your server that you are a P.F. Chang’s Rewards® Program Member and provide your account information when dining in-restaurant, or sign into your P.F. Chang’s Rewards® Program Member account for online orders, to earn 15% Chang’s Ca$h™ Rewards on qualifying food and beverage purchases at participating P.F. Chang’s locations.

You can earn 15% Chang’s Ca$h™ Rewards by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.

Orders placed through third party ordering and delivery services such as Uber Eats®, are not eligible for earning Chang’s Ca$h™ Rewards.

Provide your email address, phone number, or P.F. Chang’s Rewards® Program Member Number to identify yourself as a P.F. Chang’s Rewards® Program Member.  Your Member Number is required to identify your member account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Rewards® Program Member account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards®, or in your emails from P.F. Chang’s.

Notify your server that you are a P.F. Chang’s Rewards® Program Member with your email address, phone number, or P.F. Chang’s Rewards® Program Member Number at any time before payment during your visit to earn a 15% Chang’s Ca$h™ Reward for qualifying food and beverage purchases. 

For orders placed online, login using your P.F. Chang’s Rewards® Program Member account before placing your online order for takeout or delivery.

Orders placed through third party ordering and delivery services such as Uber Eats®, are not eligible for earning Chang’s Ca$h™ Rewards.

Your 15% Chang’s Ca$h™ Reward should appear in your account within 48 hours of your qualifying purchase. You will receive an email showing your 15% Chang’s Ca$h™ Reward balance each time you earn more Chang’s Ca$h™ Rewards. 

Your Chang’s Ca$h™ Reward balance and all your account information can be found by logging into your P.F. Chang’s Rewards® Program Member account on P.F. Chang’s Rewards sign-in.

15% Chang’s Ca$h™ Rewards can be earned on purchases of eligible food and non-alcoholic beverage items.  The value of each 15% Chang’s Ca$h™ Reward is calculated after application of all discounts and promotions.  

15% Chang’s Ca$h™ Rewards cannot be earned on the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities.

Items purchased with bonus reward cards, Birthday Rewards, or other promotions are not eligible for earning 15% Chang’s Ca$h™ Rewards. 

Yes!  When you place your order, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your Member account information.

Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards. 

Yes! Login using your P.F. Chang’s Rewards® Program Member account when placing your online order for takeout or delivery. If you are using the P.F. Chang’s Mobile App to order, sign into your account through the app before placing your order.

Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards.

Unfortunately, no.  Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards.

Each 15% Chang’s Ca$h™ Reward expires sixty (60) days from the day that you earn it. In case of membership termination, any 15% Chang’s Ca$h™ Rewards that have been earned and not redeemed will be forfeited. 

Your 15% Chang’s Ca$h™ Rewards will automatically be added to your account when you make a qualifying purchase. To use your 15% Chang’s Ca$h™ Rewards, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Rewards, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. You can apply your entire available Chang’s Ca$h™ Rewards balance to any single purchase of food and non-alcoholic beverages, up to the total amount of your eligible purchase.

15% Chang’s Ca$h™ Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

If you have completed the necessary information (i.e., birthday month) in your Member account profile, your Birthday Reward is automatically loaded to your account on the first day of your birthday month. To redeem, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information and inform your server that you would like to redeem your available Birthday Reward. The Birthday Reward applies to the highest priced dessert or appetizer item on your guest check. Charges for modifications not included.  Birthday Rewards expire on the last day of your birthday month.

Yes!  Your 15% Chang’s Ca$h™ Rewards issued within the last 60 days accumulate in your Member account and the total balance of your Chang’s Ca$h™ Rewards can be used toward a single purchase of food and non-alcoholic beverages (excluding tax, gratuities, alcohol, and gift cards).  15% Chang’s Ca$h™ Rewards are exclusively for P.F. Chang’s Rewards® Program Members. If you have 15% Chang’s Ca$h™ Rewards available when placing your order, the full balance of your earned and unexpired 15% Chang’s Ca$h™ Rewards will be redeemed, up to the total amount of your eligible food and non-alcoholic beverage purchase.  Chang’s Ca$h™ Rewards with the earliest expiration date will be redeemed first.  Any unused Chang’s Ca$h™ Rewards will remain in your account until their original expiration date.

Yes! Login using your P.F. Chang’s Rewards® Program Member account when placing your online order for takeout or delivery. If you are using the P.F. Chang’s Mobile App to order, sign into your account through the app before placing your order.

Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards.

Unfortunately, no. 15% Chang’s Ca$h™ Rewards cannot be redeemed on orders placed through third party ordering and delivery services, such as UberEats®.

15% Chang’s Ca$h™ Rewards expire sixty (60) days after issuance.

Birthday Rewards expire on the last day of your birthday month.

All issued Rewards are available to redeem on your next visit.

In case of membership termination, any available Chang’s Ca$h™ and Birthday Rewards will be forfeited.

Yes. Please inform your server and provide your account information to earn or redeem Chang’s Ca$h™ Rewards, Birthday Rewards, or any other available P.F. Chang’s Rewards® Program Member-exclusive promotional offers.

Your Member Number is required to identify your P.F. Chang’s Rewards® Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Rewards® Program account through the P.F. Chang’s Mobile App, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

Notify your server that you are P.F. Chang’s Rewards® Program Member and provide your account information at any time before payment during your visit to redeem or earn Chang’s Ca$h™ Rewards on eligible purchases. 

In most locations, the email address associated with your account is how you can identify yourself as a P.F. Chang’s Rewards® Program Member. Certain locations require that you provide your Member Number. You must identify your account information to earn 15% Chang’s Ca$h™ Rewards and to redeem Rewards. Your Member Number is available by logging into your P.F. Chang’s Rewards® Program account through the P.F. Chang’s Mobile App, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

If you have not told your server prior to payment, you can still retroactively earn 15% Chang’s Ca$h™ Rewards associated with your qualifying purchase within thirty (30) days. You can email Guest Services (guestservices@pfcb.com) to help assist you with a retro-credit.  You can also contact guest services using our Contact Us form.

Retro-credit for Chang’s Ca$h™ Rewards will only be issued for qualifying purchases made within the previous thirty (30)days.

Your email address and Member Number can be found on your P.F. Chang’s Rewards® Program account dashboard in the P.F. Chang’s Mobile App, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

It is completely free to become a P.F. Chang’s Rewards® Program Member (and there are no hidden fees later, either).

They can be found by visiting P.F. Chang’s Rewards® Terms and Conditions.

All accumulated points in your Member Account from the legacy P.F. Chang’s Rewards® Program will be converted to promotional Chang’s Ca$h™ Rewards in September 2024. The conversion will be based on the number of points you have in your account as of 11:59 pm MST on the day before conversion. See the table below for points-to-Chang’s Ca$h™ conversions: 

You will have 60 days after the conversion date to use your promotional Chang’s Ca$h™ Rewards. 

No.  Conversion of all accumulated points to promotional Chang’s Ca$h™ Rewards will be done automatically.

Your promotional Chang’s Ca$h™ Reward will automatically be issued to your account and expires 60 days after issuance. The promotional Chang’s Ca$h™ Reward may be redeemed on any single purchase of food and non-alcoholic beverages totaling the applicable minimum eligible purchase amount or more (excluding tax, gratuities, alcohol, and gift cards).

To redeem your promotional Chang’s Ca$h™ Reward, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Reward, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. The Reward will be applied to eligible menu items on your order.

Promotional Chang’s Ca$h™ Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

Any points-based Rewards issued to your Member Account prior to the conversion will remain valid until their original expiration date (i.e., 60 days after issuance) and are eligible for use toward your next qualifying purchase of $15 or more for dine-in, takeout, or delivery, at any participating P.F. Chang’s restaurants. To redeem a points-based $15 Reward, you must provide your email address or Member Number (as applicable) associated your Member account for the Reward to be applied as a credit toward your check.  Each Reward is for one-time use only, has no cash value, and cannot be redeemed for cash or used for the purchase of gift cards or alcohol, and no change or credit will be given if purchase of eligible products is less than $15. Points-based Rewards may not be redeemed in conjunction with any other promotional offer or discount (including redemption of a Birthday Reward or with Chang’s Ca$h™ Rewards) and are not valid with third party takeout or delivery services.

Any $15 Chang’s Ca$h™ enrollment Reward issued to your Member Account prior to the conversion will remain valid until its original expiration date (i.e., 30 days after issuance). The $15 Chang’s Ca$h™ enrollment Reward may be redeemed on any single purchase of food and non-alcoholic beverages totaling $60 or more (excluding tax, gratuities, alcohol, and gift cards).

To redeem your $15 Chang’s Ca$h™ enrollment Reward, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Reward, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. The Reward will be applied to eligible menu items on your order.

$15 Chang’s Ca$h™ enrollment Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

The P.F. Chang’s Rewards® loyalty reward program allows participating members to earn points and redeem points for rewards.  The P.F. Chang’s Rewards® program consists of both a free tier – P.F. Chang’s Gold Rewards™ – and a paid membership tier – P.F. Chang’s Platinum Rewards™.

P.F. Chang’s Platinum Rewards™ Program Members enjoy all the benefits of P.F. Chang’s Gold Rewards (see Gold Rewards FAQs), plus upgraded earning opportunities and VIP-level service. 

No.  Please download the P.F. Chang’s mobile app or visit P.F. Chang’s Rewards® to fill out an enrollment form to become a P.F. Chang’s Platinum Rewards™ Program Member. Membership is subject to the Program Terms and Conditions found by visiting P.F. Chang’s Rewards® Terms and Conditions.

Please note that even if you cancel your P.F. Chang’s Platinum Rewards™ Membership, you will remain enrolled in the P.F. Chang’s Gold Rewards™ Program and will retain all accrued points in accordance with the P.F. Chang’s Gold Rewards™ Program terms and conditions.

You can upgrade to the P.F. Chang’s Platinum Rewards™ paid membership tier through the P.F. Chang’s mobile app or P.F. Chang’s Rewards®.  Please note that a valid credit card is required to upgrade to P.F. Chang’s Platinum Rewards™ and membership is subject to the P.F. Chang’s Gold Rewards™ Program Terms and Conditions found on the P.F. Chang’s Rewards® Terms and Conditions.

P.F. Chang’s Platinum Rewards™ paid membership tier members enjoy all of the benefits of the P.F. Chang’s Gold Rewards™ membership tier, as well as the following enhanced Program benefits:

• Enhanced Points Earning. You will earn 20 points per dollar spent on all qualifying food and non-alcoholic beverage purchases at participating P.F. Chang’s locations.  That is 2x the number of points earned by P.F. Chang’s Gold Rewards™ Program Members, so you will earn Rewards faster!
• Free Delivery*. You will receive free delivery, which includes free service fees on all orders placed directly with, and fulfilled by, P.F. Chang’s or its designee.  
• Priority Reservations. Platinum members will be able to access and receive assistance from the Platinum Concierge team if assistance is needed in securing a reservation. Login to your Platinum Account to contact VIP Concierge Support.
• Priority Waitlist Seating. Platinum members who visit a participating P.F. Chang’s location, inform the host staff of their Platinum membership and are verified as P.F. Chang’s Platinum Rewards™ Members will be automatically moved ahead of non-Platinum Member patrons on the waitlist, but no higher than third place in line. The waitlist priority benefit will not place P.F. Chang’s Platinum Rewards™ Members ahead of the first two parties already on the waitlist, other P.F. Chang’s Platinum Rewards™ Members, or parties who have been notified that their table is ready.
• VIP Concierge Support. You will receive special occasion recognition when dining in-restaurant at participating P.F. Chang’s locations with a custom table setting available only to P.F. Chang’s Platinum Rewards™ Members. Plus, you will receive access to a Members-only VIP Concierge Support service that will endeavor to reply to all e-mails and calls within 30 minutes (during business hours, excluding all holidays).  Login to your Platinum Rewards Account to retrieve the VIP Concierge Support phone number and email address.

*Delivery radius may vary by location. If multiple rewards are used then the subtotal of the check must exceed the total amount of the multiple rewards.

The monthly P.F. Chang’s Platinum Rewards™ membership fee is $6.99, excluding applicable tax.

Because the P.F. Chang’s Platinum Rewards™ program is a subscription membership program with a monthly recurring fee, we require a stored credit card for billing purposes.  Your monthly membership fee will be automatically charged to the credit card in your account.

Your P.F. Chang’s Platinum Rewards™ membership will automatically renew each month.  The monthly fee will be charged to the credit card saved in your account.

Your billing cycle is determined by the date you upgrade to the P.F. Chang’s Platinum Rewards™ membership and sign up for the subscription. The billing cycle is every 30 days from the date you enroll.

When signed into your account through the P.F. Chang’s mobile app or P.F. Chang’s Rewards®, go to “Manage Account Details” to cancel your P.F. Chang’s Platinum Rewards™ membership subscription.  Please note that even if you cancel your paid P.F. Chang’s Platinum Rewards™ membership, you will remain enrolled in the P.F. Chang’s Gold Rewards™ Program and will retain all accrued points in accordance with the P.F. Chang’s Gold Rewards™ Program terms and conditions. Please contact VIP Concierge Support service via phone or by email with any cancellation issues.

No, we do not offer refunds for unused membership benefits.  You can cancel your subscription by going to “Manage Account Details” when signed into your account through the P.F. Chang’s mobile app or P.F. Chang’s Rewards®.

No.  P.F. Chang’s Platinum Rewards™ membership is an individual subscription linked to your P.F. Chang’s Platinum Rewards™ member account.  Benefits of the program are non-transferable.

Unfortunately, no.  P.F. Chang’s Platinum Rewards™ membership is an individual subscription linked to an individual’s P.F. Chang’s Platinum Rewards™ member account.  Our Privacy Policy does not allow you to access another person’s member account to add a gift membership.

Login using your P.F. Chang’s Platinum Rewards™ Program account when placing your online order or tell your server that you are a P.F. Chang’s Platinum Rewards™ Program Member and provide your account information to earn 20 points per dollar spent on qualifying purchases at participating P.F. Chang’s locations.

You can earn points by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.  

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Provide your email address, phone number, or P.F. Chang’s Platinum Rewards™ Program Member Number to identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member.  Your Member Number is required to identify your member account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Platinum Rewards™ Program Member account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards®, or in your emails from P.F. Chang’s.

Notify your server that you are a P.F. Chang’s Platinum Rewards™ Program Member with your Member Number at any time before payment during your visit to earn points for qualifying purchases.

For every dollar spent on eligible food and non-alcoholic beverage purchases at participating P.F. Chang’s locations, you will earn 20 points. For example, if you spend $40 on qualifying purchases (after application of all discounts and promotions, if any), you will get 600 points toward your next $15 Reward. Generally, the amounts are rounded-up—see P.F. Chang’s Rewards® Terms and Conditions.

Points can be earned on all food and non-alcoholic beverage items after application of all discounts and promotions.  Points are not earned on the purchase of gift cards or alcohol, or on delivery fees, surcharges, comps, tips, taxes, or the value of redeemed Rewards.

You will earn 20 points per dollar spent on all qualifying food and non-alcoholic beverage purchases at participating P.F. Chang’s locations.  That is 2x the number of points earned by P.F. Chang’s Gold Rewards™ Program Members, so you will earn Rewards faster!  You will not, however, earn points at both the P.F. Chang's Gold Rewards™ level and the P.F. Chang’s Platinum Rewards™ level for the same order.

Every time you earn 2,000 points, they will be automatically converted to a $15 Reward, which will be posted to your account and eligible for use toward your next qualifying purchase. Rewards must be redeemed within sixty (60) days from date of issuance. 

Your points balance, earned Rewards, and all of your account information can be found by logging into your P.F. Chang’s Platinum Rewards™ Program Member account via P.F. Chang’s Rewards® sign-in.

Your points should appear in your account within 48 hours of your qualifying purchase. And remember, once you have earned 2,000 points, you will receive an email alerting you of your $15 Reward. At any time, you can login to your account to view your point balance and earned Rewards. 

Please note that when you reach 2,000 points, your points convert to a $15 Reward and only the remaining points after the 2,000 will display in your account.

Your points balance will be printed on a receipt each time you tell your server that you are a P.F. Chang’s Platinum Rewards™ Program Member and provide your account information. 

Your point balance, earned Rewards, and all of your account information can be found by logging into your P.F. Chang’s Platinum Rewards™ Program Member account in the P.F. Chang’s mobile app or P.F. Chang’s Rewards® sign-in.

Points can be earned on all food and non-alcoholic beverage items and are calculated after application of all discounts and promotions.

Points cannot be earned on the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, and tips.

Items purchased with bonus reward cards or other promotions are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Yes. When you place or pick up your order, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your Member account information.

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Yes!  Login using your P.F. Chang’s Platinum Rewards™ Program account when placing your online order for takeout or delivery.  If you are using the P.F. Chang’s mobile app to order, sign into your account through the app before placing your order.

If you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a takeout order online or through the mobile app, identify yourself as a P.F. Chang’s Platinum Rewards™ Program Member by providing your account information to the server when you pick up your order.

Unfortunately, if you forget to login using your P.F. Chang’s Platinum Rewards™ Program account when placing a delivery order online or through the mobile app, we will not be able to redeem your Reward on that order.  

Orders placed through third party ordering and delivery services, such as DoorDash®, are not eligible for earning P.F. Chang’s Platinum Rewards™ Program points.

Unfortunately, no.

Points expire after 365 days of account inactivity. In case of membership termination, any earned available points will be forfeited.

Once you have earned a $15 Reward, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information and let your server know you want to use your Reward. The Reward will be applied to eligible menu items on your order.  The entire $15 Reward must be used in a single transaction.  No credits or refunds will be given for orders in which the qualifying purchase totals less than $15.  

Please note that Rewards cannot be earned and redeemed on the same visit.

Rewards may not be used toward the purchase of gift cards, retail merchandise, or alcohol.

If you have completed the necessary information (i.e., birthday month) in your Member account profile, your Birthday Reward is automatically loaded to your account on the first day of your birthday month. To redeem, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information and inform your server that you would like to redeem your available Birthday Reward. The Birthday Reward applies to the highest priced dessert or appetizer item on your guest check. Charges for modifications not included.  Birthday Rewards expire on the last day of your birthday month.

Yes, you may use more than one Reward per purchase for any online orders. Rewards are exclusively for P.F. Chang’s Rewards® Program Members. If multiple Rewards are used then the subtotal of the check must exceed the total amount of the multiple Rewards.

Yes! When you pick up your order, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information to redeem a $15 Reward or Birthday Reward, if available.

Yes. Login using your P.F. Chang’s Rewards™ Program account when placing a takeout or delivery order online or through the mobile app and your $15 Reward or Birthday Reward, if available, will be visible in your wallet. If multiple Rewards are used then the subtotal of the check must exceed the total amount of the multiple Rewards. 

If you forget to login using your P.F. Chang’s Rewards™ Program account when placing a takeout order online or through the mobile app, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information when you pick up your order. The server will redeem your $15 Reward or Birthday Reward, if available. Only one Reward may be redeemed per order.  If you have multiple Rewards available when placing your order, please advise the server which Reward you wish to redeem.  If you do not specify which Reward you wish to redeem, the eligible Reward with the earliest expiration date will be redeemed.

Unfortunately, if you forget to login using your P.F. Chang’s Rewards™ Program account when placing a delivery order online or through the mobile app, we will not be able to redeem your Reward on that order.  

Rewards cannot be redeemed on orders placed through third party ordering and delivery services, such as DoorDash®.

Unfortunately, no.

A $15 Reward will be automatically issued each time you earn 2,000 points and will expire sixty (60) days after it is issued.

Birthday Rewards expire on the last day of your birthday month.  

All issued Rewards are available to redeem on your next visit. To make sure you do not miss out, we will notify you of your earned Reward via email and send an email reminder, as well. 

In case of membership termination, any earned available points and any available Rewards will be forfeited.

Yes. Please inform your server and provide your account information to earn or redeem Chang’s Ca$h ^TM , Birthday Rewards or any other P.F. Chang’s Rewards™ Program Member exclusive promotional offers available.

Your Member Number is required to identify your P.F. Chang’s Rewards™ Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found upon logging into your P.F. Chang’s Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

 

Notify your server that you are P.F. Chang’s Rewards™ Program Member and provide your account information at any time before payment during your visit to redeem or earn Chang’s Ca$h ^TM for eligible purchases.

In most locations, the email address associated with your account is how you can identify yourself as a P.F. Chang’s Rewards™ Program Member. Certain locations require that you provide your Member Number. You must identify your account information to earn 15% Chang’s Ca$h ^TM back and redeem Rewards. Your Member Number is available by logging into your P.F. Chang’s Rewards™ Program account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

If you have not told your server prior to payment, you can still retroactively earn 15% Chang’s Ca$h ^TM back associated with your qualifying purchase within thirty (30) days. You can email Guest Services (guestservices@pfcb.com) to help assist you with a retro-credit.  You can also contact guest services using our Contact Us form.

Retro-credit for Chang’s Ca$h will only be issued for qualifying purchases made within the previous 30 days.

Once you login to your P.F. Chang’s Gold Rewards™ Program account, your email address and Member Number can be found on your P.F. Chang’s Gold Rewards™ Program account dashboard in the P.F. Chang’s mobile app or P.F. Chang’s Rewards®.

Terms applicable to all P.F. Chang’s Rewards® Program members, regardless of tier, can be found by visiting P.F. Chang’s Rewards® Terms and Conditions.

Login to your P.F. Chang’s Rewards™ Program account when placing a delivery order online or through the mobile app, and delivery charges will be waived automatically! You will receive free delivery on all orders placed directly with, and fulfilled by, P.F. Chang’s.  No minimum order value is required; however, only orders made directly with P.F. Chang’s, through the P.F. Chang’s mobile app, or PFChangs.com, are eligible for free delivery.

Unfortunately, if you forget to login using your P.F. Chang’s Rewards™ Program account when placing a delivery order online or through the mobile app, your free delivery benefit will not be applied to that order.

The free delivery benefit is not applicable to third-party ordering and delivery services, such as DoorDash®. P.F. Chang’s is not responsible for delivery fees on orders placed through third-party services.

Unfortunately, no.

You may make reservations through a designated reservations platform accessible by signing in to your P.F. Chang’s Platinum Rewards™ Program account through the mobile app or www.pfchangs.com. If no times and or dates are available online, you may call the VIP Concierge Support phone number or send an email for assistance with reservation requests. Reservations on holidays cannot be guaranteed.

You will receive waitlist priority for in-restaurant dining at participating P.F. Chang’s locations. When you visit a participating P.F. Chang’s location, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information to the host staff and are verified as a P.F. Chang’s Rewards™ member, you will be automatically moved ahead of non-Platinum Member patrons on the waitlist, but no higher than third place in line. The waitlist priority benefit will not place P.F. Chang’s Rewards™ Members ahead of the first two parties already on the waitlist, other P.F. Chang’s Rewards™ Members, or parties who have been notified that their table is ready.

Login to your Rewards Account to retrieve the VIP Concierge Support phone number and email address.

P.F. Chang’s Rewards™ Members will receive special occasion recognition when dining in-restaurant at participating P.F. Chang’s locations with a custom table setting available only to P.F. Chang’s Rewards™ Members. You will receive access to a Members-only VIP Concierge Support service that will endeavor to reply to all e-mails and calls within 30 minutes (during business hours, excluding all holidays).

Your free delivery benefit is available for unlimited redemptions, order and redeem your free delivery reward as often as you would like.  All other benefits may be used as many times as you wish, subject to any specific limitations, which may be changed or updated at any time.  Your free delivery benefit will apply to an otherwise eligible online order for which you are redeeming a Reward.

It is completely free to become a P.F. Chang’s Rewards™ Program Member (and there are no hidden fees later, either).

They can be found by visiting P.F. Chang’s Rewards® Terms and Conditions.

All accumulated points in your Member Account from the legacy P.F. Chang’s Rewards® Program will be converted to promotional Chang’s Ca$h™ Rewards in September 2024. The conversion will be based on the number of points you have in your account as of 11:59 pm MST on the day before conversion. See the table below for points-to-Chang’s Ca$h™ conversions: 

You will have 60 days after the conversion date to use your promotional Chang’s Ca$h™ Rewards. 

No.  Conversion of all accumulated points to promotional Chang’s Ca$h™ Rewards will be done automatically.

Your promotional Chang’s Ca$h™ Reward will automatically be issued to your account and expires 60 days after issuance. The promotional Chang’s Ca$h™ Reward may be redeemed on any single purchase of food and non-alcoholic beverages totaling the applicable minimum eligible purchase amount or more (excluding tax, gratuities, alcohol, and gift cards).

To redeem your promotional Chang’s Ca$h™ Reward, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Reward, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. The Reward will be applied to eligible menu items on your order.

Promotional Chang’s Ca$h™ Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

Any points-based Rewards issued to your Member Account prior to the conversion will remain valid until their original expiration date (i.e., 60 days after issuance) and are eligible for use toward your next qualifying purchase of $15 or more for dine-in, takeout, or delivery, at any participating P.F. Chang’s restaurants. To redeem a points-based $15 Reward, you must provide your email address or Member Number (as applicable) associated your Member account for the Reward to be applied as a credit toward your check.  Each Reward is for one-time use only, has no cash value, and cannot be redeemed for cash or used for the purchase of gift cards or alcohol, and no change or credit will be given if purchase of eligible products is less than $15. Points-based Rewards may not be redeemed in conjunction with any other promotional offer or discount (including redemption of a Birthday Reward or with Chang’s Ca$h™ Rewards) and are not valid with third party takeout or delivery services.

Any $15 Chang’s Ca$h™ enrollment Reward issued to your Member Account prior to the conversion will remain valid until its original expiration date (i.e., 30 days after issuance). The $15 Chang’s Ca$h™ enrollment Reward may be redeemed on any single purchase of food and non-alcoholic beverages totaling $60 or more (excluding tax, gratuities, alcohol, and gift cards).

To redeem your $15 Chang’s Ca$h™ enrollment Reward, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Reward, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. The Reward will be applied to eligible menu items on your order.

$15 Chang’s Ca$h™ enrollment Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.