Effective Februrary 20th, 2019


program description

P.F. Chang’s Rewards ("Program") is a customer loyalty reward program offered by P.F. Chang’s China Bistro, Inc. ("PFCB" OR “P.F. Chang’s”). that allows members of the Program (“Members”) to earn and redeem points for Rewards on an individual basis. These Terms and Conditions provide the rules governing the Program. For more information on the Program please visit our FAQs


In order to become a Member of the Program, you must enroll on P.F. Chang’s website by providing your full name, email address, phone number, ZIP code and month and year of birth. Members’ participation in the Program is subject to P.F. Chang’s Terms of Service which is incorporated herein by reference. All information provided by Members, whether as a result of enrolling in or otherwise by participating with the Program, is subject to the P.F. Chang’s Privacy Policy. There is no fee for participating in this Program. No portion of any payment for purchases qualifying for points in the Program constitutes consideration for rewards earned. Commercial use is prohibited. No business entities, organizations or groups may become a Member.

PFCB reserves the right to limit participation and enrollment at any time. PFCB may also request additional or different information from time to time. You are responsible for providing true and accurate information and to ensure that the information remains up-to-date and accurate. Program communications with you will be made using the information in your Member account. PFCB is not responsible for your inability to receive or redeem points, Rewards, or other member benefits, or any other loss arising from your failure to provide and maintain accurate contact information in your Member account.

Participating Locations

Points can be earned and Rewards can be redeemed only at participating P.F. Chang’s restaurants in the Continental United States, excluding Hawaii, Puerto Rico, airport locations, and international locations.


Members may log in to the P.F. Chang’s website at www.pfchangs.com. at any time to view their account, profile information, point balance and earned rewards. Points will be credited upon completion of the qualifying purchase. In certain cases, it may take up to 48 hours or more for points to appear in Member’s account. PFCB shall not be responsible for, or liable to, any Member, person, or entity, in any way for any losses, costs or expenses incurred by any delay or error in crediting points to a Member account. Members will receive a P.F. Chang’s Rewards Member number ("Member Number") upon successful enrollment which is unique to the Member. The Member Number will be used to track purchase activity toward program rewards and benefits described herein. Members can access their P.F. Chang’s Rewards account on www.pfchangs.com. using the email address and password that is associated to their P.F. Chang’s account. Members may not maintain more than one P.F. Chang’s Rewards account. In the event that more than one account number is assigned to the same individual, the duplicate account may be terminated.

Point Earning

Members will earn 10 points for every U.S. dollar spent on eligible purchases at participating P.F. Chang’s locations. In order for a Member to earn those points, the Member will need to provide his/her phone number, email or account number to the server prior to payment. Whether the Member will need to provide his/her phone number, email or account number may vary based on the P.F. Chang’s location the Member is visiting. For example, if dining at a CA location, the Member will need to provide his or her account number. Points may only be earned on purchases at participating locations made by the Member directly. Points for any single qualifying purchase may only be credited to one Member account. Eligible purchases exclude purchases made with third party ordering services, the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, rewards, comps, tips, and promos. Points earned from eligible purchases is a number equal to the price of eligible purchases multiplied by 10 calculated as follows: The point system calculator will determine the points earned by calculating the total order dollar amount multiplied by 10 then rounding to the nearest whole number and subtracting the total amount of any ineligible items multiplied by 10 then rounded to the nearest whole number. Points are non-transferrable. If Members do not provide a valid phone number or email or for California residents their Rewards account number prior to payment, Members can still earn points for a previous purchase which will be retroactively applied to their account by providing the code found on the applicable receipt within the following 30 days of the original qualifying purchase. The code on the receipt must be provided to PFCB by submitting the information through Member’s P.F. Chang’s Rewards account found on www.pfchangs.com/rewards or by contacting guest relations. Retroactive credit for point is not available without proof of purchase and is subject to credit in PFCB’s sole discretion. Member points are personal to each Member, and they may not be sold, transferred, assigned or shared, or used by the Member for any commercial purpose. Points accumulated are promotional and have no cash value. If you void an eligible purchase made while you are checked in or return or request a refund on an eligible purchase in the future, PFCB will deduct the points associated with that purchase from your Member account.


From time to time, P. F. Chang’s, in its sole discretion may offer 1) a point incentive to invite other users to participate in the Program; 2) other purchase rewards; or 3) other Program benefits or rewards. Such offers will be subject to these Terms and Conditions and any additional terms set forth in that offer. Rewards may not be identified to Member in advance. Activities or purchases tied to specific rewards must be fully completed, as determined by P. F. Chang’s in its sole discretion.

Reward Redemption

Upon accumulating 2000 points in the Program, Member will automatically receive a Free Entrée Reward ("Reward"). Member point balance will be decreased by 2000 points upon receiving the Reward. Reward will be eligible for redemption for Member’s next qualifying purchase. Rewards may be redeemed for a free eligible Entrée ("Eligible Free Entrée"), which may be subject to change without notice, at all participating P.F. Chang’s China Bistro locations. A Member must provide the Member’s phone number or email or if a California resident the Rewards account number associated with the Member’s account, and ask to redeem the Reward in order for the Reward to be applied as a credit for the highest priced Eligible Free Entrée on a Member’s check. Charges for modifications are not included in the Reward. Only one Reward may be redeemed per check and no more than one Reward may be redeemed per Member per visit. Rewards may not be redeemed in conjunction with any other promotional offer or discount.

Rewards will automatically expire sixty (60) days after receipt of the Reward.

Program Communications

By participating in the Program, Member is opting in to receive transactional Program communications sent by email about their Rewards and the Program. Members can update their email address on the "Update Account" page on the P.F. Chang’s website. It is the Member’s sole responsibility to keep his or her email address current and up-to-date. Consent to receive Program and transactional communications electronically will continue to be valid until the Member revokes consent by terminating Membership in the Program. Members may choose at any time to opt in and opt out of receiving electronic communications that contain marketing messages by unsubscribing or changing their email preferences by logging into their online account.


PFCB will consider accounts inactive after 365 days of non-use (“Inactive Accounts”). All points accumulated in any Inactive Account will expire and be deleted from your account.


PFCB may in its sole discretion, deactivate or permanently delete Inactive Accounts at any time and will automatically delete Inactive Accounts after five years.

Change to Program and Termination

PFCB reserves the right, in its sole discretion, at any time and without notice to Members 1) to change Program benefits or adjust the way points or rewards are received, calculated, or redeemed, including point value or expiration dates for rewards or points; 2) to make modifications to, or terminate, discontinue, or cancel the Program, or merge it with a new or different loyalty program. Any changes or modifications become effectively immediately upon posting revisions to these Terms and Conditions. You waive any right you have to any notice of such changes or modifications. Your participation in the Program confirms your acceptance of these Terms and Conditions and such changes or modifications. You should review these Terms and Conditions and any applicable FAQs or other guidelines frequently to understand the terms that apply to the Program. If you do not agree to the Terms and Conditions, you must stop participating in the Program.

PFCB may, in its sole discretion, suspend, cancel, or combine Member accounts that appear duplicative. PFCB may, in its sole discretion, terminate, suspend (either temporarily or permanently) or deactivate a Member’s membership in the Program if it determines, in its sole discretion, that a Member has violated the Program’s Terms and Conditions, misused or abused the Program, or acted fraudulently or in violation of the law in any way, acted in a manner contrary to PFCB’s interests. In case of termination of a Member’s account for any reason, the affected Member(s) earned points and issued Rewards will be forfeited automatically. In the case of PFCB’s termination of the Program as a whole, PFCB may, in its sole discretion, allow you to redeem any outstanding valid and unexpired points and Rewards at participating locations. Any unredeemed or unexpired points or rewards shall be cancelled at the later of either the expiration of the then-current rewards or 60 days after Program’s termination.

PFCB shall be the sole arbiter in cases of suspected abuse, fraud, or violation of its Terms and Conditions, and any decision it makes relating to suspension, deactivation, or termination of any membership (including but not limited to cancellation of points or Rewards or offers) or the Program as a whole shall be final and binding. Should you object to any of these Terms and Conditions, subsequent changes or modifications to the Terms and Conditions, or become dissatisfied with the Program or any of PFCB’s decisions about the Program, your sole remedy is to discontinue participation in the Program through appropriate termination of your Member account.