Frequently Asked Questions

The P.F. Chang’s Rewards® loyalty program allows participating members to earn Chang’s Ca$h™ on eligible purchases and receive other promotional rewards. 

You can download the P.F. Chang’s mobile app or visit P.F. Chang’s Rewards® to fill out an enrollment form to become a P.F. Chang’s Rewards™ Program Member. Membership is subject to the Program Terms and Conditions found by visiting P.F. Chang’s Rewards® Terms and Conditions.

You will earn a 15% Chang’s Ca$h™ Reward on all eligible food and beverage purchases at participating P.F. Chang’s locations, redeemable on a future purchase of food and non-alcoholic beverages (excluding tax, gratuities, alcohol, and gift cards).

Upon completion of your full Member profile, including your birthday month, you will also receive a Birthday Reward – a complimentary dessert or appetizer of your choice to enjoy any time during your birthday month. 

Just your email address! To use your account for online ordering or view your digital wallet and rewards, you will want to SET a password by selecting "Forgot Password" on the sign in page and follow the prompts to create your new password and access your account.

• First & Last Name
• Phone Number
• Birthday Month
• Zip Code
• Account Password

The P.F. Chang’s Rewards® Program is open to all P.F. Chang’s guests aged 18 and over who legally reside in the United States. Restaurant employees of P.F. Chang’s China Bistro, Inc. and its franchisees are not eligible to enroll in the Program.

While it is not required to sign up for our email list in order to join P.F. Chang’s Rewards® Program, we recommend you opt in to receive our emails, as any communication regarding P.F. Chang’s Rewards® Program exclusive offers, surprises, and birthday rewards (if eligible) are sent via email. After signing up, you can unsubscribe from promotional P.F. Chang's emails at any time.

You must tell your server that you are a P.F. Chang’s Rewards® Program Member and provide your account information when dining in-restaurant, or sign into your P.F. Chang’s Rewards® Program Member account for online orders, to earn 15% Chang’s Ca$h™ Rewards on qualifying food and beverage purchases at participating P.F. Chang’s locations.

You can earn 15% Chang’s Ca$h™ Rewards by dining in, picking up takeout orders, or having takeout orders delivered from participating P.F. Chang’s locations. It is that easy.

Orders placed through third party ordering and delivery services such as Uber Eats®, are not eligible for earning Chang’s Ca$h™ Rewards.

Provide your email address, phone number, or P.F. Chang’s Rewards® Program Member Number to identify yourself as a P.F. Chang’s Rewards® Program Member.  Your Member Number is required to identify your member account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Rewards® Program Member account through the P.F. Chang’s mobile app, P.F. Chang’s Rewards®, or in your emails from P.F. Chang’s.

Notify your server that you are a P.F. Chang’s Rewards® Program Member with your email address, phone number, or P.F. Chang’s Rewards® Program Member Number at any time before payment during your visit to earn a 15% Chang’s Ca$h™ Reward for qualifying food and beverage purchases. 

For orders placed online, login using your P.F. Chang’s Rewards® Program Member account before placing your online order for takeout or delivery.

Orders placed through third party ordering and delivery services such as Uber Eats®, are not eligible for earning Chang’s Ca$h™ Rewards.

Your 15% Chang’s Ca$h™ Reward should appear in your account within 48 hours of your qualifying purchase. You will receive an email showing your 15% Chang’s Ca$h™ Reward balance each time you earn more Chang’s Ca$h™ Rewards. 

Your Chang’s Ca$h™ Reward balance and all your account information can be found by logging into your P.F. Chang’s Rewards® Program Member account on P.F. Chang’s Rewards sign-in.

15% Chang’s Ca$h™ Rewards can be earned on purchases of eligible food and non-alcoholic beverage items.  The value of each 15% Chang’s Ca$h™ Reward is calculated after application of all discounts and promotions.  

15% Chang’s Ca$h™ Rewards cannot be earned on the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities.

Items purchased with bonus reward cards, Birthday Rewards, or other promotions are not eligible for earning 15% Chang’s Ca$h™ Rewards. 

Yes!  When you place your order, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your Member account information.

Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards. 

Yes! Login using your P.F. Chang’s Rewards® Program Member account when placing your online order for takeout or delivery. If you are using the P.F. Chang’s Mobile App to order, sign into your account through the app before placing your order.

Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards.

Unfortunately, no.  Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards.

Each 15% Chang’s Ca$h™ Reward expires sixty (60) days from the day that you earn it. In case of membership termination, any 15% Chang’s Ca$h™ Rewards that have been earned and not redeemed will be forfeited. 

Your 15% Chang’s Ca$h™ Rewards will automatically be added to your account when you make a qualifying purchase. To use your 15% Chang’s Ca$h™ Rewards, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Rewards, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. You can apply your entire available Chang’s Ca$h™ Rewards balance to any single purchase of food and non-alcoholic beverages, up to the total amount of your eligible purchase.

15% Chang’s Ca$h™ Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

If you have completed the necessary information (i.e., birthday month) in your Member account profile, your Birthday Reward is automatically loaded to your account on the first day of your birthday month. To redeem, identify yourself as a P.F. Chang’s Rewards™ Program Member by providing your account information and inform your server that you would like to redeem your available Birthday Reward. The Birthday Reward applies to the highest priced dessert or appetizer item on your guest check. Charges for modifications not included.  Birthday Rewards expire on the last day of your birthday month.

Yes!  Your 15% Chang’s Ca$h™ Rewards issued within the last 60 days accumulate in your Member account and the total balance of your Chang’s Ca$h™ Rewards can be used toward a single purchase of food and non-alcoholic beverages (excluding tax, gratuities, alcohol, and gift cards).  15% Chang’s Ca$h™ Rewards are exclusively for P.F. Chang’s Rewards® Program Members. If you have 15% Chang’s Ca$h™ Rewards available when placing your order, the full balance of your earned and unexpired 15% Chang’s Ca$h™ Rewards will be redeemed, up to the total amount of your eligible food and non-alcoholic beverage purchase.  Chang’s Ca$h™ Rewards with the earliest expiration date will be redeemed first.  Any unused Chang’s Ca$h™ Rewards will remain in your account until their original expiration date.

Yes! Login using your P.F. Chang’s Rewards® Program Member account when placing your online order for takeout or delivery. If you are using the P.F. Chang’s Mobile App to order, sign into your account through the app before placing your order.

Orders placed through third party ordering and delivery services, such as Uber Eats®, are not eligible for earning 15% Chang’s Ca$h™ Rewards.

Unfortunately, no. 15% Chang’s Ca$h™ Rewards cannot be redeemed on orders placed through third party ordering and delivery services, such as UberEats®.

15% Chang’s Ca$h™ Rewards expire sixty (60) days after issuance.

Birthday Rewards expire on the last day of your birthday month.

All issued Rewards are available to redeem on your next visit.

In case of membership termination, any available Chang’s Ca$h™ and Birthday Rewards will be forfeited.

Yes. Please inform your server and provide your account information to earn or redeem Chang’s Ca$h™ Rewards, Birthday Rewards, or any other available P.F. Chang’s Rewards® Program Member-exclusive promotional offers.

Your Member Number is required to identify your P.F. Chang’s Rewards® Program account in certain locations (in particular, in California, due to privacy restrictions) and can be found by logging into your P.F. Chang’s Rewards® Program account through the P.F. Chang’s Mobile App, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

Notify your server that you are P.F. Chang’s Rewards® Program Member and provide your account information at any time before payment during your visit to redeem or earn Chang’s Ca$h™ Rewards on eligible purchases. 

In most locations, the email address associated with your account is how you can identify yourself as a P.F. Chang’s Rewards® Program Member. Certain locations require that you provide your Member Number. You must identify your account information to earn 15% Chang’s Ca$h™ Rewards and to redeem Rewards. Your Member Number is available by logging into your P.F. Chang’s Rewards® Program account through the P.F. Chang’s Mobile App, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

If you have not told your server prior to payment, you can still retroactively earn 15% Chang’s Ca$h™ Rewards associated with your qualifying purchase within thirty (30) days. You can email Guest Services (guestservices@pfcb.com) to help assist you with a retro-credit.  You can also contact guest services using our Contact Us form.

Retro-credit for Chang’s Ca$h™ Rewards will only be issued for qualifying purchases made within the previous thirty (30)days.

Your email address and Member Number can be found on your P.F. Chang’s Rewards® Program account dashboard in the P.F. Chang’s Mobile App, P.F. Chang’s Rewards® sign-in, or in your emails from P.F. Chang’s.

It is completely free to become a P.F. Chang’s Rewards® Program Member (and there are no hidden fees later, either).

They can be found by visiting P.F. Chang’s Rewards® Terms and Conditions.

All accumulated points in your Member Account from the legacy P.F. Chang’s Rewards® Program will be converted to promotional Chang’s Ca$h™ Rewards in September 2024. The conversion will be based on the number of points you have in your account as of 11:59 pm MST on the day before conversion. See the table below for points-to-Chang’s Ca$h™ conversions: 

You will have 60 days after the conversion date to use your promotional Chang’s Ca$h™ Rewards. 

No.  Conversion of all accumulated points to promotional Chang’s Ca$h™ Rewards will be done automatically.

Your promotional Chang’s Ca$h™ Reward will automatically be issued to your account and expires 60 days after issuance. The promotional Chang’s Ca$h™ Reward may be redeemed on any single purchase of food and non-alcoholic beverages totaling the applicable minimum eligible purchase amount or more (excluding tax, gratuities, alcohol, and gift cards).

To redeem your promotional Chang’s Ca$h™ Reward, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Reward, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. The Reward will be applied to eligible menu items on your order.

Promotional Chang’s Ca$h™ Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.

Any points-based Rewards issued to your Member Account prior to the conversion will remain valid until their original expiration date (i.e., 60 days after issuance) and are eligible for use toward your next qualifying purchase of $15 or more for dine-in, takeout, or delivery, at any participating P.F. Chang’s restaurants. To redeem a points-based $15 Reward, you must provide your email address or Member Number (as applicable) associated your Member account for the Reward to be applied as a credit toward your check.  Each Reward is for one-time use only, has no cash value, and cannot be redeemed for cash or used for the purchase of gift cards or alcohol, and no change or credit will be given if purchase of eligible products is less than $15. Points-based Rewards may not be redeemed in conjunction with any other promotional offer or discount (including redemption of a Birthday Reward or with Chang’s Ca$h™ Rewards) and are not valid with third party takeout or delivery services.

Any $15 Chang’s Ca$h™ enrollment Reward issued to your Member Account prior to the conversion will remain valid until its original expiration date (i.e., 30 days after issuance). The $15 Chang’s Ca$h™ enrollment Reward may be redeemed on any single purchase of food and non-alcoholic beverages totaling $60 or more (excluding tax, gratuities, alcohol, and gift cards).

To redeem your $15 Chang’s Ca$h™ enrollment Reward, identify yourself as a P.F. Chang’s Rewards® Program Member by providing your account information and let your server know you want to use your Reward, or sign into your P.F. Chang’s Rewards® Program Member account for online takeout and delivery orders. The Reward will be applied to eligible menu items on your order.

$15 Chang’s Ca$h™ enrollment Rewards cannot be used towards the purchase of P.F. Chang’s gift cards, alcohol, taxes, surcharges, delivery fees, comps, or gratuities, and cannot be used towards orders placed through third party ordering and delivery services, such as Uber Eats®.